Mike Sullivan, the President of Automated Records reveals professional and personal musings and more here on his blog.

Play It Forward… 0

Last weekend I experienced one of those special moments in life that, quite frankly, I never saw coming. The 1979 state High Baseball Team decided to get together for the first time in 33 years for a reunion. A good enough reason to reunite since we did win the school’s only PIAA State Championship (Baseball). But when we decided to use the occasion to honor a fallen teammate, it turned into something extra special.

Late last fall, a friend and former teammate (Mark) called me upon learning of my mother’s passing and he also saw that in lieu of flowers, contributions could be made to The Bob Perks Cancer Assistance Fund. Bob was a former teammate who lost his life after an extended battle with cancer as well. Bent Ball Classic

Not long after, Mark contacted me again to inquire as to my interest in helping to coordinate a reunion of our former team and to possibly do something to honor Bob.

I was on board. First of all, because that was a special group of guys and a reunion was long over due. Secondly, because the notion of honoring Bob and supporting those dealing with cancer had become something that really resonated with me. While going through the difficult time with my mother, I came to not only experience, but understand the strains that cancer can inflict on a patient, its family and friends.

Beyond the emotional stresses, there become many other burdens as well, including financial. While my family was fortunate, I could not help but think about those who were less fortunate; in that, was my desire to honor Bob.

So, I was in. Mark, several other teammates and I started making contact with the old team-coaches and players alike. We wanted this to be something special so we decided that we would each raise some money to put towards The Bob Perks Cancer Assistance Fund; and thus, The Bent Ball Classic was on.

The Bob Perks Cancer Assistance Fund was established to provide financial support for basic necessities to individuals and families dealing with cancer.

…and the weekend was a classic. It was such that I still have difficulty putting it into words. So, I will share with you how one former teammate put it,

We saw some amazing things:

We saw a bunch of guys that after 1/3 of a century, still looked good, could get around, and could still get the bat on the ball. Yes, some of us were less lean, more grey, and relatively immobile, but you could still see the “ballplayer” in everyone.

· We saw some amazing community support, before, during, and after the game. What a tremendous outpouring of support.

· We saw “friends of the program” travel amazing distances to be there with us.

· We saw a bunch of guys that for the most part, had not seen each other/played together since we last walked off the field, and it was like we never left. We joked with each other, poked fun, gave encouragement, and laughed together like it was yesterday.

· We saw a bunch of guys pull together and, in typical fashion, over achieve once again…..to raise an amazing $24,000!

· We saw once again a diverse set of personalities and skill sets coming together for a common goal.

We also saw the faces of our parents and friends sitting in the stands, including former sports writers, and many others for whom this reunion was special. Even our coach’s 95 year old little league coach was in attendance on this chilly spring day.

The moment which stood out from all, had to be the break after the third inning to present to Doreen, (Bob’s wife) and her two children the check for more than $24,000…and then for the entire team to jog up the hill to acknowledge Bob’s parents, who 33 years earlier were following this group on its run to an unexpected State Championship.

After the game, the team presented two baseball’s (signed by each member of the team) to Doreen’s two young sons.

There were many memories from 33 years ago, but there were many more made this past weekend.

While Bob’s two boys were too young to remember him, this team came together to help create a special memory for Doreen and her two boys. The team came together to make a difference in the lives of others, including those who have been stricken by cancer.

It was a special moment. I continue to be moved by what this group was able to accomplish, even after 33 years.

Mike

Onsite shredding, document scanning

Posted on: 05-4-2012
Posted in: Updates

Customer Experience Matters 0

What is the old adage, if you have a good customer service experience you’ll tell 2 people and if you have a bad one you will tell 10? Well that was obviously before Twitter and the other social media forums came on the scene. Now the whole world can hear about it and the more you understand that the better off you will be.

I yearn for the ultimate customer service experience. I don’t know, maybe it’s because I’ve been in business for so long or because I’m always educating my employee’s on the value of, not just good, but great customer service.

Good customer service doesn’t guarantee anything more than your last order or sale. GREAT CUSTOMER SERVICE can guarantee you a customer for life.

Yesterday for instance, was a great example. It was a fairly typical day, Fast paced and lots to do, when Kim informs me that Shane from Quill is on the phone. She asks if I would like her to put him through and I said yes.

I will take telemarketing calls whenever I can and I do so for three reasons; I want to respect their need to do their job because I will make calls to my prospective clients as well, I want to see how well they do it and finally, because I am always looking for that rare experience where a customer service or marketing representative blows me away with a great experience-quirky I know, but I love it.

So I take the call from Shane, and he hesitantly asks me “how are you doing today?” and I replied “Good”. He then asked me, “How is your day going?”, and I replied “Good” (which I thought was a slight bit redundant), but nonetheless, I let him proceed. So, he then tells me how he wants to explain how he can save me money, before he pauses and says, “Do you know who we are?”.

I responded to Shane as follows, “Shane, we’ve been on the phone for over a minute and you have yet to get to your point. You haven’t shown me any value or given me any reason to want to listen any further. Could you get to the point of your call?”. After a brief silence, Shane gets defensive and says that we’ve only been on the phone for 30 seconds and he hangs up on me.

I was a bit miffed, after all Shane hadn’t told why he was calling, rather he told me that he wanted to explain why he was calling. It was a frustrating experience and quite frankly it wasn’t all Shane’s fault. His supervisor should take the blame for it because he/she didn’t prepare him very well. He wasn’t prepared in terms of his script and he wasn’t prepared in terms of respect for his client (me).

I was a bit frustrated and put off, not just by Shane’s attitude, but more so by my vendor because they would put such a poorly trained representative in front of me. Where is the effort? Where is the training? If a company is going to put a representative in front of clients, albeit via the telephone, make sure your people are prepared. Train them, educate them, help them understand the customer service experience.

I quickly learned that while Quill did put a poorly trained employee into service prematurely, that this was not the norm for them and that they actually do get what customer service is all about. I know it because I tweeted about my experience with Shane on Twitter (Twitter.com/MikesullivanARC).

Within 8 minutes I received a reply from Quill. It was Lisa and she readily apologized for the inconvenience and immediately direct messaged me to discuss. After a bit of back and forth about the interaction, she apologized again and reiterated her understanding in a personal, detailed email, including that she would be following up with Shane’s department.

Lisa totally gets it which makes me believe that Quill gets it. she not only apologized for Shane’s behavior, but also for the time that she took up addressing the matter with me. As an extra apology (as she put it), she told me that she located my account and was taking the liberty of sending me a complimentary Quill Care Package. She then gave me her direct contact information and make it clear that if I needed anything else that I was to contact her. She concluded her letter with the following:

If there is absolutely anything else I can do for you or your business needs, please do not
hesitate to contact me. Thank you, again, for your honest feedback. This is what helps us strive to become better. Best Regards, Lisa

She was candid and she was sincere. To top it off, I received another email within two hours of our exchange confirming the Quill Care Package, which happened to include a ream of paper, markers, pens, Quill post-it notes AND a tin of Mrs. Fields Chocolate Chip Cookies.

So, this morning I write of my experience for two reasons; first is to bring awareness to the power of the customer experience and that of social media, for it has changed the game and for the better. Those companies which strive for excellence have a new platform to listen to their customers. For those who don’t…look out.
Second, is to recognize Quill for being attentive to customer needs. Especially Lisa, for she took an opportunity to show the true nature of Quill and their belief in customer service.

Customer Experience Matters. What’s you most recent experience? I’d love to hear from you.

Mike

Posted on: 04-27-2012
Posted in: Updates

The Boston Marathon: Lessons Learned For Business 0

It’s 5:30 Monday morning, April 16 and it’s Patriots Day in Massachusetts. That means one thing…it’s Marathon Monday-the running of The Boston Marathon.

I guess I feel a little uneasy this morning, as it is only the third time in the past 16 years that I’m not running The Boston Marathon, due to a slight injury then illness. Usually I would be riding the bus from Boston to Hopkinton right now, in preparation for the 26.2 mile jaunt back to the city.

With expected temperatures to approach 90 degrees in Boston today, I guess I should feel fortunate that I’m not there. But I don’t. The Boston Marathon experience has taught me a lot over the years and I’m sure being there to battle the course and the elements today would have been another lesson learned.

There is so much to learn by running a marathon. Many of the lessons learned can be compared to those we experience in business. This might just be the reason I’m so passionate about both.

Having run 32 marathons, I’ve come to know that there are three critical components to achieving success. They are: perseverance, strategy and flexibility.

Having bought and sold one business, and currently running two more businesses, I can tell you that the requirements for success are quite similar.

Perseverance

The actual marathon race begins and ends within a relatively short window of time- 2 to 5 hours for many depending on one’s capacity; however, the preparation for a marathon takes place months in advance. When it comes to Marathon training there may not be anything more important than perseverance.

Whether it’s to get through a long grinding workout, to get yourself out of bed early in the midst of dark on a blustery February morning, or to run through the “proverbial wall” at mile 20 of the race, you won’t succeed without a great deal of perseverance or a will to win.

Strategy

The second critical component is to stick to a strategy. To run a successful marathon one must build endurance, stay healthy and arrive at race day in optimal condition. The only way to do these things is to have an effective or strategic plan. To understand one’s strategy is critical as it will not only prepare you physically for race day, but it will provide you with the peace of mind and confidence to know that mentally you will be prepared as well.

While the marathon itself is a 26.2 mile mental and physical challenge, the training requires more than 800 miles of training runs incorporating strategic workouts in preparation for race day. In my training I will run 60+ miles per week. It can be grueling both mentally and physically to put in this type of preparation for a single race, especially when doing so over the course of 16 continuous weeks (this is where the perseverance comes in).

Often the difference between reaching your goals and not is in the plan and your ability to execute the plan. For years I chased the goal of trying to run a sub 3 hour marathon. It was only when I started working with Tom McGlynn (FocusNfly.com) that I was finally able to achieve my goal and do it 3 times.

Tom helped me maintain my focus and understand the value in the different workouts required to get me to race day in peak shape. He didn’t provide me with an overhaul of my workout routine but rather he tweaked it to make it more purposeful.

Flexibility

Unless you are a professional runner you most likely have a career that interrupts your running schedule. Maybe it is periodic business trip or meeting that suddenly comes up on a day that you have a big workout planned…Or you have family, personal or other community obligations that compete for your time to train for your next big race…Or you come down with a sudden illness in the midst of your training…regardless of the specific obstacle, being able to adapt is critical to the successful marathoner.

Things don’t always go as planned. This is true in life and it’s certainly true in the marathon. After all, one trains for roughly 16 weeks seeking to perform their absolute best on a single day. If you’re not able to cope with change you are bound to be in for a rude awakening because there are so many variables that are simply out of your control.

While you need to have a plan, you also need to be able to adapt that plan to the many circumstances that arise and force you to make changes in that plan.

If you own a business or have started one before, you are probably realizing that you too understand the commitment and dedication it takes to take on such an endeavor. For business is a marathon in itself. They both require perseverance, strategy and flexibility. Those individuals who manage these skills best are the first to the finish line.

So today, while I am not on that bus I relish the experience and I reflect on what it takes to run the marathon and what it takes to run a business.

Mike

Posted on: 04-16-2012
Posted in: Updates

It’s March and that means…St. Patrick’s Day! 0

Well, March is finally upon us.  I say this because those of you who know me know that I love St. Patrick’s Day.  March 17, arguably the greatest day of the year-so much that we have the countdown in our every month.  To know my history is to understand why St. Patrick’s Day is so important to me.  

 

As much as I love St. Patrick’s Day, nobody loved this day more than my mother.  I remember as a kid, growing up on Long Island, that there was Thanksgiving, Christmas, her birthday fell on January 21st and then this thing called St. Patrick’s Day.  Before the birthday candles could be put away, she and my father would have the Irish music playing from January to March 17.  By this point you’d think Rosie O’Grady and Molly Malone were actually part of my family.

 

I remember as a young child my parents, taking the entire family including 5 kids, grandparents and all, to the city for New York’s sensational St. Patrick’s Day parade.  As the years went by and I became a teenager, I would jump on the Long Island Railroad and head to the parade with my friends.  Lots of fun to be had with a group of 13-14 year olds.  Often this meant having to play hooky; no worries, mom got it and would sign an excuse note for the day.

 

Heritage, it’s a funny thing.   It’s nothing we had any control over, but something to embrace.  When I think about what it means to be Irish, I tend to embrace it the way my mother did.  She saw Irish as being about family and sharing with friends.  Every March 17 she would be ready and she would have a plan.  It didn’t matter where she was, she would find Her Irish entertainment and be sure to include her friends.  It didn’t matter to her whether you were Irish or not, you were to partake in the celebration.

 

This St. Patrick’s Day will be the first that I will celebrate since the passing of my mother.  So I feel it is paramount that I celebrate in her honor.  In doing so, I will celebrate with family and friends.   And in staying true to her honor, I want to do it big.

 

So, What bigger way can we celebrate being Irish, or just being friends, than with Ronan Tynan, one of the Original Irish Tenors? I can’t think of any.  AI plan to attend his concert and I am eager to include some special guests in this celebration.  If you want to come slong, just click here for your chance to win.

I hope this month you take some time to reflect on your heritage and family traditions and find time to celebrate them.

Mike

 

Posted on: 03-6-2012
Posted in: Updates

Business Leaders: What We Learned From Super Bowl XLVl 0

It is obvious that Eli Manning and The New York Giants were the big winners in last weeks Super Bowl. But who were the big losers?

Yes, Tom Brady and the Patriots for sure. But one company in New York City may have lost more than the biggest game of the year. Here’s what happened.

Reported by CBS New York
Unbelievable. Stupid.

Those were just a couple of the words New Yorkers used to describe a head-scratching practice during Tuesday’s Super Bowl parade for the New York Giants along the Canyon of Heroes.

It turns out that some of the “confetti” dropped from office buildings was actually un-shredded paper containing personal information and records, including Social Security numbers and medical records.

That report came from the show Inside Edition, which said some papers even included information about a 54-year-old woman’s mammogram — all with specific details.

How easily might this story have been about your company? Yes, I know your staff wouldn’t throw private paperwork out your office windows, but would they throw it in the trash or the recycling container?

The point I am making is that throwing private paperwork in the trash or recycling container is just as bad as what the victory crazed, paper throwing Super Bowl parade revelers did.

What You Need To Know

Here’s why: Your staff is breaking the law just like they did. And this could mean a big, ugly New England Patriot-like loss for your team.

FACTA’s latest Red FLags Rule states the following:

1. You must destroy private information prior to disposal

2. You must have a written disposal policy

3. You must educate/train your employees regarding your policy

So, more policy, it’s never easy and it’s never a quick fix. But here is one way to help you meet compliance and be able to do it quickly and effectively.

An Effective Solution

Find a local shredding company who is affiliated with NAID. Many NAID members are offering a client education tool kit.

Their program generally offers you a policy template, training video and compliance documentation that will have you well on your way to not only compliance but a better informed team of employees.

So, the next time your team wins a championship you will be prepared.

Mike

legal copying, scanning, shredding

Posted on: 02-18-2012
Posted in: Updates

RISK ASSESSMENT-LOOK BEYOND YOUR OWN WALLS! 0

When it comes to risk what keeps you up at night?

Maybe it’s your IT practices or establishing a sound crisis management plan? How about an external audit of your standards and procedures relating to your IT, administration and operations? These are all reasonable things to be concerned about.

But what about your vendors SOP’s?Risk Plan
Do you lay awake at night wondering how your vendors view these things? You should.

Be it a third party regulatory audit or an internal audit of your own practices, it is prudent to not only understand the practices of your vendors, it might just be requirement.

If you operate within an organization requiring the protection of private information, you may want to explore how the companies you work with view their own practices.

Requiring a vendor to sign in and show a proper form of ID has become general practice for many organizations.

Allowing vendors to carry cell phones on your premises has become less common as well. With most smart phones having cameras and a good number have recorders as well, prohibiting them in secure areas has become an important consideration.

Are vendors escorted at all times or are they given freedom to roam unattended?

How do you manage contracts with a third party services such as; cleaning, maintenance, electricians, pest control, or other crews that tend to service your organizational needs during non business hours?

The above are all important important considerations, but they are just a start in protecting you from possible exposure.

Understanding your vendors policies and procedures regarding hiring, privacy and confidentiality are extremely important as well.

Does your vendor adhere to a similar standards and practices that you require in your hiring practices?

3 Steps You Might Take To Control Third Party Risk

1. Ask your vendors for a copy of their policy relating to privacy and confidentiality. Do they perform background checks and or perform substance abuse testing on all employees? What else do they do?

2. Create an appropriate business associates/vendor agreement pertaining to these policies.

3. Establish standards and procedures by which you evaluate your vendors. Write these expectations into your Privacy Policy.

If you address the 3 steps above and monitor them on a scheduled basis you will be sure to have reduced your risk to some degree and it will certainly buy you a better nights sleep.

Mike

records shredding, document scanning, data backup

Posted on: 02-12-2012
Posted in: Updates

5 Keys To An Effective Privacy Policy 0

When it comes to organizational privacy it is not about being compliant, it is about being secure. Privacy is what we all want but it is security which enables privacy.

In today’s world we want to be secure in order to protect data, save money and maintain client confidence.

Our emphasis should be on security which in turn will promote compliance and ultimately privacy.

Here are 5 keys to Creating an Effective Privacy Policy:

1. Risk Assessment: Evaluate your controls because it’s not just about electronic protection of data.

Research shows that 84% of healthcare breaches since 2003 were due to “low tech” incidents such as lost or stolen laptops, improper disposal of documents or stolen backup tapes, etc.

If we don’t properly identify risk then we will not know what safeguards we are missing.

2. Implement Controls: Talk to your employees, engaging them in your process is critical as they know better than anyone where your greatest vulnerabilities are internally.

Your key areas of risk are technology, administration and the physical elements of your business. Once you have identified your greatest areas of vulnerability create written controls and implement them immediately.

3. Monitor Controls: Monitoring is an ongoing process. Just as the threats are always changing so do your risks. So your monitoring must keep pace. Here it is beneficial to have strict reporting practices. Reports that are reviewed on a periodic basis. Some daily, weekly and others monthly, quarterly or annually.

Your environment is always changing, be it due to internal changes or external threats, it’s critical to be able to maintain awareness of potential changes in your risk.

4. Test Controls: Now that you have created controls and implemented a sound reporting practice, the best exercise you can do is to test your controls. In my business, delivering critical information to clients is an essential part of our business. Doing so in a secure fashion is of utmost concern. So, I can call clients and ask questions as to our practices to see if our employees are complying with our controls.

In fact, it doesn’t hurt you to share your practices and concerns with clients as they may have really concerns or ideas that maybe you haven’t thought of or addressed.

Testing of practices is critical. It alerts your entire organization that old habits will not be tolerated and that you are taking these measures seriously.

5. Adjust Controls: How often do you adjust controls? The company that is most often making modest changes to its process is probably the one that is most secure.

By making routine tweaks and changes to your process tells me that you are extremely aware of your real and potential vulnerabilities and that you and your team are engaged in your process.

Take some time to review your privacy policy. Make sure your focus is on security as it will ensure you are compliant when it comes to privacy.

Have a great week.

Mike

legal copying and scanning, shredding, records storage

Posted on: 02-3-2012
Posted in: Updates

Tips For A Better Data Backup Strategy in ’12 0

Shopping for an effective data backup solution is one of the least sexy things going, yet it is one of the most important responsibilities you have regarding the continuation of your business.

For a long time tape has been the choice of many for backup/recovery purposes. However, with the advent cloud based IT services, there are now a multitude of options including remote data backup.

With the latest technology what is the best solution for you in 2012?

Below I outline 3 considerations when trying to understand your best viable strategy:

1. Size Does Matter: Identify Your Critical Data as the amount of critical data you have will often dictate your options.

What do you consider critical data? Critical data is that information which you can absolutely not afford to lose. It is that information that is vital to the continuation of your organization in the event of a disaster.

2. Strategy: The purpose behind data backup is generally twofold; one is for disaster recovery purposes and the second, for archival purposes.

Remote Backup vs. Onsite

For larger businesses an onsite tape strategy continues to rule the day. Namely because a remote data backup plan will rarely be an effective strategy due to time and cost. The amount of time it takes to backup data across telecommunication lines can be significant; therefor increasing your cost significantly.

The challenge with a tape strategy alone, is making sure you have systems in place to ensure that data is backed up daily and moved offsite to a secure and accessible location. You local records management company can most likely provide you with an effective transport and storage solution.

For smaller to mid size organizations, remote data backup is a viable solution.

It is largely effective because you are assured a higher rate of securing a successful daily backup because it is often a completely automated process from your perspective.

In more recent years the dual strategy has become increasingly popular.

By combining a tape backup strategy along with a daily remote backup strategy, you accomplish both purposes while minimizing risk of any type of data loss, controlling costs and achieving your archival needs.

A less appealing reason to use remote data backup alone for your archiving needs as your cost of storage can add up quickly. For archival purposes a tape strategy continues to be a sound solution.

3. What Is Best For Your Situation? What is your technical IQ?

The amount of data you have is a good starting point for some. For others the answer becomes much more complex.

Do you have the expertise in house, within your organization to make an effective decision? If so, congratulations, if you are not sure then Selecting a qualified vendor is important.

It is critical to understand what you know and what you don’t know, I call this your technical IQ.

In order to select a vendor who can meet your needs, you must understand your needs. Will you be a high maintenance client or do you have the expertise to manage a good share of your process?

It’s Not Just About Data-

For the less technically savvy it is important to know that an effective disaster recovery strategy is about more than just your data. It is about your hardware, your operating system and your prorgams.

Most Data Backup conversations focus on the data; however, if your system crashes, you very well may need a new server, which then means you need to reinstall the entire operating system, then the programs before beginning to reinstall your data…something to fully understand when building an effective disaster recovery strategy.

If you don’t have the knowledge base to understand and perform a reinstall of this magnitude, you will want to make sure your service provider does.

So, I have given you something’s to think about. Not too heavy, yet critical to the continuation of your business.

Eight out of ten organizations that don’t execute an effective strategy find themselves out of business within two years of a disaster.

I hope this makes you consider your current strategy.

Let me know your thoughts.

Mike

Posted on: 01-23-2012
Posted in: Updates

You, Me and Jack… 0

If you are anything like me, you are just plain busy. You know, running a business, caring for your family, trying to workout and stay healthy…just being involved in various community, personal and family activities.

It’s no wonder we don’t have enough time to care for ourselves; in particular our health.

Aside running marathons, I am always looking for additional ways to improve my health. Generally speaking, I do a good job of it. I am currently preparing to run my 15th Boston Marathon and 32nd marathon in total.

To go along with proper training, one must eat well and get plenty of rest…more on the rest thing at another time.

But, one thing that I always find frustrating is trying to eat healthy enough. Specifically, I find it difficult to get enough quality fruits and vegetables. Those restaurant salads don’t quite carry the nutritional content or enough of the right fruits and fresh vegetables.

I guess I can now say that I used to find it difficult to get enough fruits and vegetables because that was the case until was I was introduced to juicing.

I have found juicing to be a great way to get the nutritional value from high quality fruits and vegetables that I cannot get in my normal routine.

I could not imagine eating 4 carrots, an apple and a cup of kale or spinach every morning for breakfast. With that said, that’s exactly what I’ve been doing for the past two months.

The benefits are tremendous. Not only have I found that I’m getting the increased nutritional value, but I am also getting the benefit of increased energy amongst other benefits as well.

I have the Jack Lalanne Power Juicer and I find it to be terrific. So much that I am planning on buying one for my office.

So, if you are like me and you’re on the go, if you want to improve your diet, get a juicer and enjoy the many benefits.

“Anything In Life Is Possible If You Make It Happen”. Jack Lalanne 1914-2011

Try it and let me know what you think.

Mike

legal copying, scanning, records storage

Posted on: 01-16-2012
Posted in: Updates

New Years Resolutions….and BEER. 0

Oh, I am not talking about beer as in a finely crafted microbrew, or a well poured Guinness draft, although I can enjoy either one. I am talking about the acronymn (B.E.E.R.), as one’s focus on it is the key to achieving a goal or newly formed resolution.

I know a lot of people are apposed to new year’s resolutions, in fact just 40-45% of adults actually make resolutions and fewer actually achieve them.

But I would claim that new year’s resolutions are no different than any other goal. One achieves them by using the same focus, determination and desire as any other goal. But why do so many people fail? Why do so few of us actually make resolutions let alone fail?

I think the answer is in our experience of not attaining or succeeding in our past attempts. Thus, I suggest we need to focus more on the beer.

You see, Behavior, Effects Expectations and Results…B E E R

How often do we simply change the expectations? As business owners, managers, employee’s…, parents for that matter, how often do we change the expectations but fail to change the behavior?

As business owners, managers, employees…and parents, this is often the mistake we make.

To quote Albert Einstein, “Insanity: doing the same thing over and over again and expecting different results”. The key is to change the behavior.

Why didn’t I increase sales? Why didn’t we improve employee productivity? Why did we continue to misplace documents? Why did we experience a data breach or why did my child continue to misbehave?

The answer can often be found in that we didn’t effectively change the behavior; hence, more BEER.

Ask yourself this question- Are my behaviors and expectations aligned? Most often if you are not achieving the results you want you will find your behaviors are not aligned with your expectations.

The next time you are frustrated by not achieving your resolution, be it to achieve increased productivity, or reduce your organizational risk, lose weight…whatever you are resolved to change, sit down and evaluate your BEER.

Posted on: 01-5-2012
Posted in: Updates
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