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Mike Sullivan, the President of Automated Records reveals professional and personal musings and more here on his blog.

5 Keys To An Effective Privacy Policy 0

When it comes to organizational privacy it is not about being compliant, it is about being secure. Privacy is what we all want but it is security which enables privacy.

In today’s world we want to be secure in order to protect data, save money and maintain client confidence.

Our emphasis should be on security which in turn will promote compliance and ultimately privacy.

Here are 5 keys to Creating an Effective Privacy Policy:

1. Risk Assessment: Evaluate your controls because it’s not just about electronic protection of data.

Research shows that 84% of healthcare breaches since 2003 were due to “low tech” incidents such as lost or stolen laptops, improper disposal of documents or stolen backup tapes, etc.

If we don’t properly identify risk then we will not know what safeguards we are missing.

2. Implement Controls: Talk to your employees, engaging them in your process is critical as they know better than anyone where your greatest vulnerabilities are internally.

Your key areas of risk are technology, administration and the physical elements of your business. Once you have identified your greatest areas of vulnerability create written controls and implement them immediately.

3. Monitor Controls: Monitoring is an ongoing process. Just as the threats are always changing so do your risks. So your monitoring must keep pace. Here it is beneficial to have strict reporting practices. Reports that are reviewed on a periodic basis. Some daily, weekly and others monthly, quarterly or annually.

Your environment is always changing, be it due to internal changes or external threats, it’s critical to be able to maintain awareness of potential changes in your risk.

4. Test Controls: Now that you have created controls and implemented a sound reporting practice, the best exercise you can do is to test your controls. In my business, delivering critical information to clients is an essential part of our business. Doing so in a secure fashion is of utmost concern. So, I can call clients and ask questions as to our practices to see if our employees are complying with our controls.

In fact, it doesn’t hurt you to share your practices and concerns with clients as they may have really concerns or ideas that maybe you haven’t thought of or addressed.

Testing of practices is critical. It alerts your entire organization that old habits will not be tolerated and that you are taking these measures seriously.

5. Adjust Controls: How often do you adjust controls? The company that is most often making modest changes to its process is probably the one that is most secure.

By making routine tweaks and changes to your process tells me that you are extremely aware of your real and potential vulnerabilities and that you and your team are engaged in your process.

Take some time to review your privacy policy. Make sure your focus is on security as it will ensure you are compliant when it comes to privacy.

Have a great week.

Mike

legal copying and scanning, shredding, records storage

Posted on: 02-3-2012
Posted in: Updates

Tips For A Better Data Backup Strategy in ’12 0

Shopping for an effective data backup solution is one of the least sexy things going, yet it is one of the most important responsibilities you have regarding the continuation of your business.

For a long time tape has been the choice of many for backup/recovery purposes. However, with the advent cloud based IT services, there are now a multitude of options including remote data backup.

With the latest technology what is the best solution for you in 2012?

Below I outline 3 considerations when trying to understand your best viable strategy:

1. Size Does Matter: Identify Your Critical Data as the amount of critical data you have will often dictate your options.

What do you consider critical data? Critical data is that information which you can absolutely not afford to lose. It is that information that is vital to the continuation of your organization in the event of a disaster.

2. Strategy: The purpose behind data backup is generally twofold; one is for disaster recovery purposes and the second, for archival purposes.

Remote Backup vs. Onsite

For larger businesses an onsite tape strategy continues to rule the day. Namely because a remote data backup plan will rarely be an effective strategy due to time and cost. The amount of time it takes to backup data across telecommunication lines can be significant; therefor increasing your cost significantly.

The challenge with a tape strategy alone, is making sure you have systems in place to ensure that data is backed up daily and moved offsite to a secure and accessible location. You local records management company can most likely provide you with an effective transport and storage solution.

For smaller to mid size organizations, remote data backup is a viable solution.

It is largely effective because you are assured a higher rate of securing a successful daily backup because it is often a completely automated process from your perspective.

In more recent years the dual strategy has become increasingly popular.

By combining a tape backup strategy along with a daily remote backup strategy, you accomplish both purposes while minimizing risk of any type of data loss, controlling costs and achieving your archival needs.

A less appealing reason to use remote data backup alone for your archiving needs as your cost of storage can add up quickly. For archival purposes a tape strategy continues to be a sound solution.

3. What Is Best For Your Situation? What is your technical IQ?

The amount of data you have is a good starting point for some. For others the answer becomes much more complex.

Do you have the expertise in house, within your organization to make an effective decision? If so, congratulations, if you are not sure then Selecting a qualified vendor is important.

It is critical to understand what you know and what you don’t know, I call this your technical IQ.

In order to select a vendor who can meet your needs, you must understand your needs. Will you be a high maintenance client or do you have the expertise to manage a good share of your process?

It’s Not Just About Data-

For the less technically savvy it is important to know that an effective disaster recovery strategy is about more than just your data. It is about your hardware, your operating system and your prorgams.

Most Data Backup conversations focus on the data; however, if your system crashes, you very well may need a new server, which then means you need to reinstall the entire operating system, then the programs before beginning to reinstall your data…something to fully understand when building an effective disaster recovery strategy.

If you don’t have the knowledge base to understand and perform a reinstall of this magnitude, you will want to make sure your service provider does.

So, I have given you something’s to think about. Not too heavy, yet critical to the continuation of your business.

Eight out of ten organizations that don’t execute an effective strategy find themselves out of business within two years of a disaster.

I hope this makes you consider your current strategy.

Let me know your thoughts.

Mike

Posted on: 01-23-2012
Posted in: Updates

You, Me and Jack… 0

If you are anything like me, you are just plain busy. You know, running a business, caring for your family, trying to workout and stay healthy…just being involved in various community, personal and family activities.

It’s no wonder we don’t have enough time to care for ourselves; in particular our health.

Aside running marathons, I am always looking for additional ways to improve my health. Generally speaking, I do a good job of it. I am currently preparing to run my 15th Boston Marathon and 32nd marathon in total.

To go along with proper training, one must eat well and get plenty of rest…more on the rest thing at another time.

But, one thing that I always find frustrating is trying to eat healthy enough. Specifically, I find it difficult to get enough quality fruits and vegetables. Those restaurant salads don’t quite carry the nutritional content or enough of the right fruits and fresh vegetables.

I guess I can now say that I used to find it difficult to get enough fruits and vegetables because that was the case until was I was introduced to juicing.

I have found juicing to be a great way to get the nutritional value from high quality fruits and vegetables that I cannot get in my normal routine.

I could not imagine eating 4 carrots, an apple and a cup of kale or spinach every morning for breakfast. With that said, that’s exactly what I’ve been doing for the past two months.

The benefits are tremendous. Not only have I found that I’m getting the increased nutritional value, but I am also getting the benefit of increased energy amongst other benefits as well.

I have the Jack Lalanne Power Juicer and I find it to be terrific. So much that I am planning on buying one for my office.

So, if you are like me and you’re on the go, if you want to improve your diet, get a juicer and enjoy the many benefits.

“Anything In Life Is Possible If You Make It Happen”. Jack Lalanne 1914-2011

Try it and let me know what you think.

Mike

legal copying, scanning, records storage

Posted on: 01-16-2012
Posted in: Updates

New Years Resolutions….and BEER. 0

Oh, I am not talking about beer as in a finely crafted microbrew, or a well poured Guinness draft, although I can enjoy either one. I am talking about the acronymn (B.E.E.R.), as one’s focus on it is the key to achieving a goal or newly formed resolution.

I know a lot of people are apposed to new year’s resolutions, in fact just 40-45% of adults actually make resolutions and fewer actually achieve them.

But I would claim that new year’s resolutions are no different than any other goal. One achieves them by using the same focus, determination and desire as any other goal. But why do so many people fail? Why do so few of us actually make resolutions let alone fail?

I think the answer is in our experience of not attaining or succeeding in our past attempts. Thus, I suggest we need to focus more on the beer.

You see, Behavior, Effects Expectations and Results…B E E R

How often do we simply change the expectations? As business owners, managers, employee’s…, parents for that matter, how often do we change the expectations but fail to change the behavior?

As business owners, managers, employees…and parents, this is often the mistake we make.

To quote Albert Einstein, “Insanity: doing the same thing over and over again and expecting different results”. The key is to change the behavior.

Why didn’t I increase sales? Why didn’t we improve employee productivity? Why did we continue to misplace documents? Why did we experience a data breach or why did my child continue to misbehave?

The answer can often be found in that we didn’t effectively change the behavior; hence, more BEER.

Ask yourself this question- Are my behaviors and expectations aligned? Most often if you are not achieving the results you want you will find your behaviors are not aligned with your expectations.

The next time you are frustrated by not achieving your resolution, be it to achieve increased productivity, or reduce your organizational risk, lose weight…whatever you are resolved to change, sit down and evaluate your BEER.

Posted on: 01-5-2012
Posted in: Updates

10 Ways to Tame the Paper… 0

Out with the old and in with the new…If you are like me this week tends to bring a certain level of anxiety. The anxiety comes in knowing that another transition is upon us. While the turning of yet another year may be nothing more than the symbolism, I am always reminded that this new beginning encourages me to make changes in myself. And sometimes change brings on anxiety.

While I am always eager to get the new year off to a flying start, one thing that has always troubled me, was to take time to organize my old files. For I thought this was always getting in the way of my fast start…my new found focus…productivity and you know, results.

With some practice and the engagement of my good Jessica Dolan and her team at Room to Breathe-Home and Office Organizing, I am more energized and focused on what’s most important to me.

So, I asked Jessica to share some ideas on how to manage the paper and she offered the following:

10 Paper Taming Strategies

Notes, cards, magazine clippings, recipes, coupons, letters, mail, receipts, statements, sticky notes, newspapers, school papers, newsletters, warranties, instruction manuals–is it any wonder that most people feel as if they’re drowning in all their paper?

Here are 10 simple tips to keep your paper under control and to help maintain your sanity.

1. DO A DAILY ATTACK.
Rather than allowing papers to pile up for days, attack them throughout the day. This will ensure the piles never get overwhelming. Five minutes spent sorting through papers each day, will save hours later.

2. CURTAIL THE MAIL.
Handle mail every single day. Open it over the recycle bin, and immediately get rid of anything you don’t need. Then, sort through the rest of the mail, being sure to put:

-bills into a bill paying system.
-papers that need to be referenced into a filing system.
-papers that need to be read in a To Read basket/folder.
-papers that should be distributed to other family members in folders or trays designated for each person.

3. FREE UP YOUR FILING SYSTEM.
When was the last time you weeded out your filing system? If it has been awhile, you can probably reduce its contents by 50 percent or more. Set aside a couple hours over the next week (just 15-30 minutes a day), and go through each folder one by one. Recycle anything that is outdated (e.g. an advertising flyer for an item that was on sale in 1972, a warranty for a toaster you tossed 3 years ago, and so on), or anything that no longer interests you (e.g. a recipe you no longer intend on making, an article you meant to read that no longer applies to you, etc.).

4. MANAGE THE MEMORIES.
I know. I know. I’ve heard it all before. You just can’t bring yourself to toss your sentimental papers–old love letters, kids artwork, a card from a dear friend, vacation post cards, programs from every family member’s graduation, wedding invitations from weddings you attended years ago. And guess what? I don’t recommend you toss all of these things. Just like lots of people, I’m quite sentimental myself. However, I do recommend you put a limit on your sentimentality. I limit mine to 1 medium sized plastic storage bin. Once the box is full, I discard the papers that have the least sentimental significance. This way, the only papers inside are those dearest to my heart.

5. NIX NEWSPAPERS.
First, if you’re getting a regular subscription each day, week or month, be sure you actually have time to read it before the next issue comes. If you simply don’t have time, reduce the paper build-up by cancelling your subscription. You can always get news, tips, recipes, etc. on TV, the radio or the Internet. If you do enjoy reading your subscription, set aside time to read it each day or week, and recycle that issue before the next issue arrives. This way, your newspapers won’t turn into paper piles.

6. CLIP AND TOSS.
When you read a magazine, you’re bound to find an article or recipe you may reference later. When this happens, whatever you do, don’t keep the entire magazine for those one or two pages that interest you. Instead, clip the recipe or article you wish to keep and file it in your filing system, under Pending Recipes, or Pending Home Projects, or Pending Business Ideas, etc. This way, you’ll know where to find them, but you won’t be hoarding piles of magazines.

7. TURN OFF YOUR PRINTER.
Once computers came to be popular among the masses, there was talk of a paperless society. Last time I checked–and this number has probably increased in the past few years– there were 600,000,000 plus pages printed from computers every day! While it is occasionally necessary to print something you get on your computer, 99% of the e-mails and computer documents we receive on a daily basis do not need to be printed. Instead, delete anything you don’t need, and store any electronic documents you do need to keep on your computer hard drive or computer disks.

8. CONSOLIDATE.
If you keep your To Do lists, schedules, calendars, instruction checklists, notes, and other lists and information on paper, then be sure you’re using a system that will consolidate all of this information into one binder, or an active filing system. Loose papers can easily get misplaced. Papers in an efficient system will get used and will be easily accessed when needed.

9. CURB COUPONS.
First, if you never use coupons, stop clipping them. This may sound obvious, but I know lots of people who clip ‘em, sort ‘em, store ‘em–but never use ‘em. If you do use coupons, don’t toss them all in a shoebox. Instead, use a coupon sorter, which you can pick up at most grocery stores. When you’re clipping, be careful of coupon duplicates and triplicates. Most of the time, the expiration dates run out before you have a chance to use them.

10. BECOME DOCUMENT SAVVY.
Sometimes it’s difficult to decide what to keep and what to toss, especially when it comes to bank and credit card statements, tax returns, cancelled checks, ATM transactions, receipts and so on. Every person has his or her own individual financial situation, so it’s always advisable that you speak with your accountant or financial adviser to determine how long you should keep certain papers. However, the average person who is not in danger of being audited, can generally:

a. toss paid bills for non tax-deductible items and utilities after 1 year (only keep if you purchased a big-ticket item).

b. get rid of day to day receipts for credit card purchases and ATM receipts once the monthly statements have arrived.

c. recycle monthly stock or other financial statements once the annual statements have arrived. (However, if you’re going to be applying for a mortgage or a loan in the near future, it’s a good idea to have at least 6 monthly statements on hand and this are almost always easily printed off the fund website.)

d. ditch cash receipts for small-ticket items, like groceries, video rentals, shoes or outfits you don’t plan on returning, restaurants (as long as you don’t need to claim these for business purposes.)

By the way, there have been more and more reports of people having their identity stolen, from thieves who have found old credit card receipts, bank statements and personal documents in the trash. It is highly recommended that you buy yourself a shredder or use a professional shredding company. Shred all documents that contain any personal information before you toss them.

Just remember that even though you may be overwhelmed by paper now you can begin to tackle it. Once you gain a handle on it it’s quite easy to manage documents as they come in and never experience the build-up again.

So, there you have it, 10 things to help get you ready for 2012!

I hope this brings you piece of mind, productivity and the results you want in the new year.

Mike

Posted on: 12-27-2011
Posted in: Updates

Year End Organizing…Is Fun! 0

Even professional organizers must take the time to clean out old files. In fact, they look forward to it and so should we. Earlier this week I was talking with Jessica Dolan the mastermind behind Room to Breathe, Home and Office Organizing, which is a most successful business here in Central PA.

Jessica mentioned that she was excited to get back to her office, because it was her day to wrap up old files and to perform her year end clean out.

Excited?! She must have a secret formula, I thought. But in talking with her, I learned the formula was simply nothing more than what she had taught me in the past.

The formula is to create a plan, schedule the time and then execute then plan. So, here are a few things that you can execute which will help you be better organized for 2012:

1. Eliminate paper files: did you know that the average 4 drawer lateral file cabinet costs you more than $250 per year? In fact, 80% of the files in that file cabinet will never be retrieved again and 45% of these very same files are duplicate information (they can be found elsewhere).

2. Destroy all private and confidential information: It is not just prudent, but it is the law to destroy private information before disposal. Doing so will protect you and your organization against substantial risk and potential mitigation.

3. Cleanup Electronic Information: When it comes to cost, electronic information creates a financial burden as much as paper files do. Be it a cloud server where you are paying a monthly fee per Gigabyte, or for the excess demand on your internal server and IT staff, electronic data poses added expense to your organization.

From e-mail to data retention, there are a multitude of ways to reduce the financial, time consumption and productivity burdens on you and your staff.

Finally, one of the best ways to streamline your organization is to take things off-site. By moving archived records off-site, outsourcing your shredding needs and utilizing a 3rd party for data tape storage and rotation, you can not only thin out the space and clutter, but you can reduce your costs, increase employee productivity and minimize your organizations risk.

I don’t know about you, but whenever I can eliminate clutter, reduce costs and increase productivity, my business becomes more fun. By the way, if you can’t seem to come up with a plan or find the time, I can tell you Jessica can get you on track in no time.

I hope you find this holiday season as meaningful and fulfilling as your imagination allows,

Mike

shred purge, document scanning, media vault

Posted on: 12-23-2011
Posted in: Updates

Office Distractions… 0

The quickest way to increased employee productivity is to eliminate distractions.

Matt Rist recently wrote an article for Inc. Magazine,  The Top 6 Office Distractions.  While I think he does an excellent job identifying some of the major distractions that employees face when it comes to productivity, I think he failed to address the most critical distraction and that is document management and “The Misplaced File”.

Let’s face it, we’ve all been there and we’ve all experienced the frustration of not being able to find an important document.  There is nothing more distracting.

Gartner Group forecasted the amount of time wasted on document management related tasks is more than 20%.  That means that for each knowledge worker you employ, you are losing 8 hours per week to document related tasks.

Gartner investigated some of the costs associated with handling of documents (specifically paper documents) and their findings were as follows:

  • The average cost to file a document is $20
  • The average cost to find a misplaced document is $120
  • The cost to re-create a lost document is more than $200
My thing is this, Matt makes some excellent points relating to office environment, ergonomics, social distractions and the like;  however, these distractions are small in comparison to being able to locate a critical file at a moments notice.
Talk about a distraction and its impact on the bottom line, Gartner also says that the average organization spends 5-15% of its total revenue on document related tasks.
Think about it for a moment, if you want to increase your bottom line, what better place to start than with employee productivity?  If you want to decrease the number of distractions in your employee’s day, get your records management program in order.
Mike
Posted on: 10-24-2011
Posted in: Updates

Peace is Priceless…Saying Goodbye With No Regrets 0

This last week has been a most difficult one for me, as I lost two of the most significant people in my life.

First, I lost my mother to a relatively short battle with cancer.  Just two days later I lost my godfather.

Aside from my father, these were the two human beings who had the most significant impact on my life, both as a child and then as an adult.

There is no way to sugar coat losses like these.

A good friend told me long ago, there is never an easy time to lose one’s mother, regardless of circumstances.  I now know this to be absolutely true.

My mother was selfless, strong and a big believer that family is family and friends become family too.  She was a woman who was comfortable with who she was and what she wanted in life.  What she wanted most was the best for her family and friends.

My godfather, Henry, was an astute businessman who taught me more about business and life.   At first glance, he was often seen as a shrewd businessman.   If one took a closer look, he was a big believer in everyone achieving their absolute best.  Regardless of their interests.  He would settle for nothing less.  His particular interest happened to be business.

Aside from teaching me about business, he was always there with ways to make family traditions more fun.  Whether it be a toy box he located for my  young daughter, or sharing how I should record interviews with the eldest generation of our family to preserve the family story, he too, always found time for family.

It is never easy to say goodbye, in fact it is sad, but there is peace in knowing that both of them knew the influence they had on me because I told them.

If you have a parent, friend, or role model, whom you greatly appreciate I urge you to tell them while you can.

To do so is Peace…and Peace is Priceless.

Mike

 

Posted on: 10-18-2011
Posted in: Updates

The Cost of Improper Disposal of Private Information 0

If you think you can get away with casually disposing of private information, think again.

The following link is a recent example of a doctor being fined $40,000 for improper disposal of private information.

Casual Disposal of Patient Records

Here are 3 Things You Can Do To Safeguard your Organization:

1. Treat all paper as private or sensitive information.

When you do this you eliminate the guess work by your employees as to what should be destroyed and what can simply be disposed of.

The cost to shred everything is negligible compared to the hefty fines being levied by DHHS.

2. Educate your employees as to what is considered private information. You might inquire with a local shred vendor who is affiliated with NAID (National Association for Information Destruction) naidonline.org. They can provide you and your employees with an educational program to meet federal compliance guidelines.

3. Contract with a local shred vendor: By contracting with a local vendor you can reduce risk and also lower your cost of disposal.

It’s been a tough week. Hug you mom if you can, or send a prayer her way.

Mike

Shredding, scanning PA

Posted on: 10-1-2011
Posted in: Updates

Document Disposal and Private Information? 0

Federal legislation requires you and your organization to destroy private information before disposal, but what is considered private information?

Private information might mean different things to different people, so what is it and what else do you need to know?

WHAT IS PRIVATE INFORMATION?

Private information is any information that could cause harm to your clients, employees or your own organization. Any information that someone would want to keep private.

This information could include reading or viewing preferences, but usually is found to be financial, medical or any other personal information, that if found in the wrong hands, could wreak havoc on someone’s life or organization.

Most often the type of information we are typically speaking about would be financial information such as bank account or routing numbers, or credit card information.

Personal information such as social security numbers, birth dates, medical record numbers, health information, or any information that could be used for cross reference purposes.

NEED TO KNOW…

While most people think that privacy breaches are more high tech, Jeff Foley, the Executive Director of The Identity Theft Resource Center, states that low tech methodology such as dumpster diving is far more common.

Dumpster diving is the act of retrieving private or competitive information from one’s garbage dumpster.  What is alarming about this act is that it typically goes undetected because there is little means of tracing the act.

Studies show that the average employee disposes of more than 350 lbs of paper each year.  Destruction prior to disposal is critical to your organizations safety.

Private Information Comes in All Forms

No medium is is exempt from data breaches.  Whether it is paper, hard drive, flash drive, a CD or otherwise, private information on any medium must be addressed.

Formal and Informal

Private or competitive information can be found on drafted documents, misprinted forms, memo’s, e-mail, instant messages, phone messages and even on Post-it notes or the back of an envelope.  It is critical to understand that all of these need to be destroyed prior to disposal.

NAID members are offering company employee training, which is a requirement of FACTA’s latest Red Flags Rule, which will help you meet compliance.

So, it is most important to remember that recorded information regardless of its medium or characteristics, received by, or created by your organization, must be destroyed prior to disposal, if it contains private or competitive information.

Remember, it is the law to destroy this type of information prior to disposal, and it is prudent to your organization for its own protection.

Mike

 

 

 

 

 

Posted on: 09-23-2011
Posted in: Updates
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Mike Sullivan

Recent Posts

  • 5 Keys To An Effective Privacy Policy
  • Tips For A Better Data Backup Strategy in ’12
  • You, Me and Jack…
  • New Years Resolutions….and BEER.
  • 10 Ways to Tame the Paper…
  • Year End Organizing…Is Fun!
  • Office Distractions…
  • Peace is Priceless…Saying Goodbye With No Regrets
  • The Cost of Improper Disposal of Private Information
  • Document Disposal and Private Information?

Blog Archives

  • February 2012
  • January 2012
  • December 2011
  • October 2011
  • September 2011
  • August 2011
  • July 2011
  • June 2011
  • May 2011
  • April 2011
  • February 2011
  • January 2011
  • December 2010
  • November 2010
  • October 2010
  • March 2010

My Twitter Feed

  • http://t.co/g5or86Gq I had a regional hospital that wanted us to explore this model with them. They had an offer from a local recycling...
  • Will be attending The PRISM INt'l Privacy+Certification Workshop in Miami.
  • @LauraRobbinsLaw Laura, yes I use it regularly and I love it. It appears as though you are finding it valuable as well.
  • RT @PSUSTRETCH: Coaches vs. Cancer-Penn State gives $35,000 to Bob Perks Fund for direct local aid to those fighting cancer http://t.co/ ...
  • A little John Wooden like RT @MarkOOakes: If you define success as 'winning', you've missed the real prize... Personal Growth
  • Nice morning in Central Pa. http://t.co/8qFialRj
Enjoy The Super Bowl Everyone!
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